Email Forwarding

• Why is my email not being forwarded to my personal email account?
• Why can I no longer use the "nwu" email address?
• Can I use the email forwarding domain @alum.kellogg.northwestern.edu?
• What is email forwarding?
• How do I get an email forwarding address?
• What happens to my student email account and NetID once I activate my alumni email forwarding?
• How do I use my account?
• What is the email forwarding domain name?
• What is my account name?
• What is my password?
• How do I send email to a fellow alum that I know has an account?
• What if I still have questions?

 

Why is my email not being forwarded to my personal email account?
There are two scenarios which may be affecting your receipt of emails:

Bulk Mail/Junk Mail folder: The email is being forwarded, but it might be automatically deleted depending on how you set your Junk Mail preferences. Most email service providers allow users to filter out junk mail from their Inbox. This mail will either be automatically deleted, or purged after seven days. If you want to receive newsletters and other information from Kellogg clubs, faculty and colleagues, be sure to place the entire kellogg.northwestern.edu domain or the specific club mailing list to which you are subscribed on your "Safe List" or safe "Mailing List".

Forwarding to free email service providers (particularly hotmail, msn, yahoo): Beginning in May 2004 we received notification that alumni forwarding email to free email providers such as hotmail, msn and yahoo were not receiving expected emails. In addition, the sender was receiving no delivery failure notice so they were unaware emails were not being received by the intended party.

This occurred as a result of upgrades to Microsoft (hotmail and msn email) and Yahoo’s server level junk mail filters. In some cases, Microsoft and Yahoo have been entirely blocking emails sent from Northwestern. Initially, no delivery failure notification was being sent back to the sender. Northwestern IT has been trying to work with these email providers to allow mail to be forwarded, but they’ve only managed to achieve intermittent service. The delivery failure notice now received was created by NUIT to be sent when the email they are attempting to forward is blocked.

Currently, there is nothing you can do in your hotmail, msn or yahoo email account to resolve this. MSN is blocking the message at the server level, so it never reaches your mailbox. Until NUIT is able to work out some solution with the free address providers, we recommend using a paid email service, preferably an ISP address such as comcast.net, if it is available to you, or a business/company address, if possible. Additionally, users of Yahoo and Microsoft’s paid email services have not been experiencing any email delivery failures along with SBCYahoo users.

 

Why can I no longer use the "nwu" email address?
Northwestern University has undertaken a branding initiative across all schools of the University to exclusively use the "northwestern" name in all email and web addresses. In keeping with this initiative, all Kellogg School email and web addresses have changed to kellogg.northwestern.edu on June 20, 2004. Both nwu and northwestern addresses worked until the official conversion deadline passed. Now only the northwestern domain will be recognized.

 

Can I use the Email forwarding domain @alum.kellogg.northwestern.edu?
The domain alum.kellogg.northwestern.edu will cease to function for all Kellogg alumni e-mail forwarding addresses on December 31, 2010. Going forward, please use your ongoing Kellogg e-mail forwarding address ending with kellogg.northwestern.edu.

 

What is email forwarding?
This is a service that gives you access to an email forwarding address that allows you to forward email to your personal or employer assigned email account. Your friends and contacts will always know how to find you regardless of where you work or live. Distribute your Kellogg email forwarding address instead of your daily use account. To minimize spam in your mailbox, avoid providing your email forwarding address for service-related uses. For more information on Internet Safety, go to www.it.northwestern.edu/getctrl/.

 

How do I get an email forwarding address?
All graduates since 1997 were automatically issued an email forwarding address with their alumni account. If you graduated before 1997, and have not already set up your alumni account, please Activate online and you will be automatically assigned your Kellogg email forwarding account. A confirmation email will be sent to you with your new email forwarding address. It typically takes 24 hours for the email forwarding to take effect.

 

What happens to my student email account and NetID once I activate my alumni email forwarding?
Your student NetID will continue to be active for approximately 120 days after graduation allowing you to access student servers and online services. Once you set up your alumni email forwarding, however, new email will no longer be delivered into your student NUIT mailbox. It will be redirected to the forwarding address you enter.

Please Note: For seamless delivery to your Kellogg email address, please set up your alumni email forwarding before your student email account and NetID expires.

 

How do I use my account?
You will use your account to authenticate on the alumni server and manage where your email is being forwarded. Use the Email Forwarding Services link to update your email address.

 

What is the Email forwarding domain name?
The domain name is kellogg.northwestern.edu.

 

What is my account name?
Your unique account name identifies you to the server and is needed anytime you access your account or attempt to make profile changes.

For Full-time, TMP and EMP alumni your account name is the first initial of your first name, your last name and the year you graduated. For example, alumnus John Smith who graduated in 1997 would have an account name of: jsmith1997

For Executive Education alumni your account name is the first initial of your first name plus your last name followed by -exed. For example, alumnus John Smith would have an account name of: jsmith-exed

 

What is my password?
Your password is your "key" to logging onto our system and accessing your account. Guard this carefully and do not give it to anyone. For alumni receiving an account between 1997-2003, this password was created at the time you were given your account and was mailed to you. For alumni receiving their alumni account starting in 2004, you can Activate your account online and set your password at the time of activation.

If you forget your password you will be prompted to answer your secret question and answer. At that point you can reset your password. Once you are logged in, you can change your password at any time.

 

How do I send email to a fellow alumnus/a that I know has an account?
Send your email to John Smith, of the class of 1997, by addressing it to jsmith1997@kellogg.northwestern.edu or look him up in the online Alumni Directory.

 

What if I still have questions?
If you have any questions or trouble with your account, contact our Alumni Relations office by phone (847-467-ALUM) or by email.